Narrated lessons
Short animated lessons with a natural voice, synced captions and a full transcript. Read instead if you prefer.
LucDal RCM Academy
Train your team the way the work actually gets done.
Most revenue cycle training stops at definitions. Ours teaches the decisions: how to read a remittance, which denial to work first, when a claim is recoverable, and why. It is the method we use on live engagements, turned into narrated lessons, real case files, graded practice and a capstone exam, with modules built from your own payers and workflows.
100
Narrated lessons across 28 modules: a core RCM course plus subcourses turned on per learner
~24 hrs
Self-paced, with hands-on simulator tests, module exams and a capstone
Real cases
Situations from live revenue cycles, with every identifier removed
What Is Inside
Built like a course, used like a playbook.
Every lesson has four parts, and every rule comes with the reason behind it and the trap it prevents.
Real case files
The prefix rule that almost wrote off paying claims. The denials issued while the same payer was paying. Real situations, redacted data.
Practice and exams
Hands-on tests in a claims-workbench simulator: open the claim, read the remits and the CARC and RARC codes, and diagnose it. Spreadsheet and CSV tasks, module exams and a capstone at 80 percent, then a printable certificate.
Progress dashboard
Add learners, give them a sign-in, and see completion, scores, attempts and time on task for each person. The reference library prints as one handbook.
Curriculum
The method first. Then your book.
Part I teaches the revenue cycle every analyst needs. The client parts teach the rules that only apply to your payers, systems and contracts.
Part I · RCM Foundations
- The revenue cycle, end to end
- Eligibility, benefits and verification
- Coding: CPT, HCPCS, ICD-10-CM and clean claims
- Adjudication, remittance, denials and appeals
- Patient balances, posting, secondary claims and A/R
- Credentialing, enrollment, contracts and compliance
- Claim data and classification method
Client tracks · built for your organization
We build these from the work we do with you: your payer contracts and timely filing windows, your claim classification rules, your eligibility and verification logic, your billing queues and KPIs. Our own team trains on tracks for telehealth psychiatry and therapy, faith-based telehealth therapy, and multi-state speech therapy.
- The business, its systems and its data
- Payer contracts and coverage rules
- Classifying and triaging claims
- Rates, expected revenue and KPIs
Part V · Claim Diagnosis Clinic
The synthesis: diagnose any claim the way our claim solver does, in the same order every time, then practice on worked claims from real books with every identifier removed.
- The clean-claim checklist, field by field
- Triage before root cause: the first checks
- Walking the gates, from identity to coding
- Name it, act, record it
- Diagnosis clinic: worked claims
Part VI · Working in the billing platform
Where the work actually happens: how a modern RCM platform holds, routes and pays claims, and how to work it without breaking the ledger. Hands-on in a simulator with configuration screens.
- Editing, resubmitting and finalizing claims, one at a time and in bulk
- Providers, contracts, credentialing, enrollments and fee schedules
- Eligibility checks, coverages and authorizations
- Rules engines: reading them and changing them safely
- Queues, tasks, remit posting and platform KPIs
How It Works
From kickoff to a certified team.
Map your revenue cycle
We review your systems, payers and denial patterns, the same way we start every consulting engagement.
Build your modules
Your rules, payers and real cases become lessons, case files and exams, alongside the foundations track.
Train, certify and track
Learners sign in with their own account. You see who finished, how they scored, and where they need help.
Want your team trained this way?
Training can run alongside a consulting engagement or on its own.